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assignment范文:经营管理存在的问题

时间:2016-06-08 16:46来源:www.ukthesis.org 作者:英国论文网 点击联系客服: 客服:Damien
经营管理存在的问题
Operation management problems in SCOPE
 
该报告的细节在新港范围慈善商店的经营管理问题。范围是一个注册的慈善机构,支持患有脑性麻痹的残疾人士。这家商店面临的问题,如无技能的志愿者,缺乏的捐款,以及对捐赠的店铺的可靠性。不熟练的志愿者导致减少的客户服务和对捐赠者的可靠性,意味着有一个较小的品种可供选择。这些问题通过观察和对工作人员和客户的谈话进行了鉴定。
 
This report details the operation management problems in the SCOPE charity shop in Newport. SCOPE is a registered charity that supports disabled people suffering with cerebral palsy. The shop faces problems like unskilled volunteers, lack of donations, and the dependability of the shop on the donations. The unskilled volunteers result in reduced customer service and the dependability on donor means that there is a lesser variety of products available. These problems were identified through observation and by talking to the staff members and customers.
The SCOPE charity shop should consider introducing a two week training course for their employees and should also consider empowering their employees. This will help the shop as the customer satisfaction would improve and the number of return customers would increase. They should also consider corporate tie-ups to reduce the dependability of the shop on the donors. SCOPE shop should consider implementing Total Quality Management to improve the operations of the shop. Launching an online shop would also a good idea as target customer would increase.
People associated with the charity have given a positive reactions to these changes and improvements, as shown by research findings, and would probably be happy to be a part of it.
 
Introduction 引言
 
Formed in 1952 SCOPE is a registered charity that supports disabled people suffering with cerebral palsy. The vision of the company is 'A world where disabled people have the same opportunities to fulfil their life ambitions as non-disabled people.' (SCOPE ANNUAL REPORT, 2009)
Cerebral palsy is a term which covers a number of different conditions where the brain does not develop properly, resulting in problems with movement, posture and co-ordination. Every individual is affected differently with cerebral palsy. (Dr. Trisha Macnair, August 2010)
Scope has got over 250 shops which help raise funds. These charity shops collect donations from people and then display and sell them. The scope charity shop in Newport is run by the store manager Trisha Susan and the assistant store manager is Susan Johnson Brown. These two are full time employees. The customer care, cashier, and warehouse individuals are volunteers and are part-time employees.(责任编辑:BUG)


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