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Implementation Of Knowledge Management

时间:2015-06-03 10:57来源:www.ukthesis.org 作者:英国论文网 点击联系客服: 客服:Damien
Implementation Of Knowledge Management

本文主要讲述了知识管理的实施。文中先是介绍了影响知识管理实施的两个因素,紧接着介绍了知识的获取和KM工具,然后介绍了知识管理和知识管理系统的区别,最后组织记忆的作用。

1. Obstacles to the implementation of knowledge management

There are two main factors that affect implementation of KM, organizational culture and technology.

Organizational Culture

A pattern of shared necessary assumptions that a group has learned in order to solve their problems of outer adaption and inner integration, is a right way to be considered and therefore, to be taught to new group members as an appropriate method to look, understand, think and feel about those problems (Schein 1992:12) is a definition of organizational culture. In other words, it is a framework to perform different tasks within an organization. Culture plays a vital role in the KM initiative. Studies finding causes of KM program breakdown (Barth, 2000; KPMG, 2000) stated that organizational culture is one of the most important barriers to success than others (Tuggle, 2000). Organizational culture is a most crucial factor to create value through leveraging knowledge assets that add to organization's ability (Cole-Gomolski, 1997; Ruggles, 1998). If an organization's culture is aligned with KM then it can implement and use KM for their decision making process.
 
When a group or individual dynamically comes in contact with each other in an organization, it leads to the creation of knowledge that can be mobilized outside the boundaries of organization. For example, a new manufacturing process can fetch changes in supplier's manufacturing method that can lead to a new way of product and process or method enhancement in the organization. Knowledge can be transferred outside from the organization and knowledge from more than one organization interacts together to develop new knowledge (Badaracco, 1991; Wikstrom & Normann, 1994; Nonaka & Takeuchi, 1995; Inkpen, 1996). According to Krogh, G. V., Ichijo, K., & Nonaka, I. (2000) organization's physical, emotional and virtual factors are responsible for knowledge creation. An obstacle to knowledge creation is, when individuals will unable to handle new situation and information.
 
Organizational culture focuses on sharing of knowledge and fear of innovation as well (Microsoft Corporation, 1999). Knowledge sharing can be hindered due to employee's different skills, academic and technical backgrounds, languages and expectations. Language difference can cause improper verbal and written communication. An organization should allow their employees to experiment in order to learn from previous failures. Organization must build friendly environment where employees should not be afraid of committing mistakes and must encourage sharing of lessons learned in order to avoid mistakes from being repeated (Ndlela and Toit, 2001).(责任编辑:BUG)


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