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平衡计分卡的管理控制-留学生MBA论文范文

时间:2017-02-06 09:07来源:www.ukthesis.org 作者:英国论文网 点击联系客服: 客服:Damien
该研究报告的效率和平衡计分卡的有用性的证据(BSC)作为一种管理控制和沟通策略。本文首先检查现有的文献管理控制和沟通,确定了战略控制和有效沟通的元素。其次,本研究提出平衡计分卡的控制与沟通模式。第三,研究进一步调查档案和实际访谈数据,以代表利用率,并评估平衡计分卡的控制和通信的有效性。
该研究结合了收集的数据来自各部门的一个大型,国际制造公司。数据收集来自印度的管理员,管理人员和平衡计分卡设计师的分工是平衡计分卡的目的。研究聚集证据方面所面临的挑战很多,在这种情况下,即使是一个大的、资金雄厚的跨国企业与实施平衡计分卡的设计和。这些结果可能是广泛适用于其他公司计划采用或采用平衡计分卡作为管理和战略控制工具。
 
数据指出,这种特殊的平衡计分卡,作为应用和设计,绝对是一个有效的工具来管理企业战略。得到的结果也说明了压力和分歧之间的顶部和中层管理有关的某些方面的平衡计分卡的适用性作为评估,沟通和控制机制。某些方面包括成功的管理控制,积极的影响,动机和战略校准平衡计分卡之间的反馈关系的构象。这些积极的影响包括客户服务和平衡计分卡的发展和实施的变化。相反,不成功的管理控制和沟通起源冲突,并作为平衡计分卡作为评估装置的使用动机差的来源。
 
Abstract 摘要
The study reports an evidence of the efficiency and usefulness of the Balanced Score Card (BSC) as a management control and communication strategy. This paper firstly examines the available literature on management control and communication which has identified elements of strategic control and effective communication. Secondly, this study presents a model of control and communication significant to the Balanced Score Card. Thirdly, the study further investigates archival and practical interviews data to represent the utilization and also evaluates the effectiveness of control and communication of the Balanced Score Card.
 
The study incorporates data collected from the various departments of a large, international manufacturing company. Data is collected from Indian administrators, managers and the Balanced Score Card designers whose divisions are the purpose of Balanced Score Card. The study congregates evidences in respect to the challenges encountered by many and as in this case even by a large, well financed multinational corporation associated with the implementation and designing the Balanced Score Card. These results may be broadly suitable to other companies planning to adopt or adopting the Balanced Score Card as a management and strategic control tool.
 
The data points out that this particular Balanced Score Card, as applied and designed, is definitely an effective tool for managing corporate strategy. Obtained results also illustrate stress and divergence amongst the top and the middle level management concerning the suitability of certain aspects of the Balanced Score Card as an evaluation, communication and control mechanism. Certain aspects include conformation of laid-back relations amongst successful management control, positive effects, motivation and strategic alignment of the Balanced Score Card. These positive effects include the changes in development and implementation of both the customer focused services and the Balanced Score Card. In contrary, unsuccessful management control and communication originate conflicts and acts as a source of poor motivation in respect of the use of Balanced Score Card as an assessment device.(责任编辑:BUG)


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