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人力资源管理论文:公共部门机构

时间:2015-11-07 09:56来源:www.ukthesis.org 作者:英国论文网 点击联系客服: 客服:Damien

人力资源管理论文:公共部门机构
Public sector organisation

介绍


通过这个报告,我们分析案例研究的一部分公共部门组织。相关理论概念可被用于执行一个至关重要的组织方法,分析其结构和它的文化。我们进一步分析了影响,例如这种方法对组织中员工的绩效以及利益相关者。个人的批评和建议将会通过使用研究材料在适当的场合被提出。国民健康服务(NHS)是由卫生部所拥有。NHS董事会每两个月由董事长举行会议。这些会议规定和管理NHS的战略方向和优先权,响应用户的咨询小组委员会、临床信息,从操作板升级请求(请参考附件1对这些团体/宣传板的详细描述)。这些会议还负责批准年度财务预算和发展计划。这个部门的组织结构和管理方法,从理论的角度来看,与官僚的方法及其相似。这个领域表现出官僚主义方法的四个主要特点,专业化、权威的层次结构、系统的规则和非人格性(克拉克,1999)。每组/宣传板视为系统的一个一部分,关注的焦点是管理决策以及他们如何处理信息而做出决定。


领导激励方法对员工绩效的影响

经理应该能够计划、组织、激励和有效地沟通(伊丽莎白Achinewhu-Nworgu博士的救济)。
管理者相信领导的激励方法,必须将几个基本原则纳入管理风格:

• 他们应该致力于提供高质量的工作

• 员工满意度和用户服务应该是他们关心的

• 他们应该把集中注意力于精益求精地解决质量问题

• 尊重员工及其能力,他们应该试着分别地理解每个成员

• 愿意收集和使用数据来确定问题的性质和规模,提高流程(阿姆斯特朗,2006)
 

介绍——Introduction

Through this report we analyse the case study of a section of a public sector organisation. Relevant theoretical concepts would be used for performing a critical analysis of the organisational approaches, its structure and its culture. We further analyse the effect such an approach has on their employees' performance in groups as well as on the stakeholders. Personal criticisms and suggestion will be put forward at appropriate places using researched materials.
National Health Service (NHS) is owned by the Department of Health. The NHS board holds a meeting every two months which is headed by the chairman. These meetings define and manage the strategic direction and priorities of NHS, responds to the Users' Council, Clinical Information Advisory Group and escalate requests from the Operations Board (Please refer to Appendix 1 for a detailed description of these groups/boards). These meetings are also responsible for approving yearly financial budgets and development plans.
The organisational structure and the managerial approaches of this sector speaking from the theoretical point of view resemble closely a very bureaucratic approach. This sector exhibits four main characteristics of a bureaucratic approach, which are specialisation, hierarchy of authority, systems of rules and impersonality (Clark, 1999).
Each group/board is viewed as a part of system where focus of attention is on managerial decision-making and how they process information in while making decisions.

激励的领导方式对员工绩效的影响——Impact of Motivational Leadership Approach on Employee Performance

Managers should be able to plan, organise, motivate and communicate effectively (Dr. Elizabeth Achinewhu-Nworgu's handouts).
Managers who believe in following a motivational leadership approach must incorporate several basic principles into their management style:

• They should be committed to providing quality work
•  Satisfaction of staff and the users of services should be their concern
•  They should focus on problem solving to keep improving on their quality
•  Respect for staff and their abilities, they should try and understand each member individually.
• A willingness to collect and use data to determine the nature and size of problems and to improve processes (Armstrong , 2006)

Now that we've discussed the principles that need to be incorporated in the managerial style, let's have a look at the basic guidelines for a manager to follow in order to effectively motivate the workforce:


•  Positive reinforcement
•  Effective discipline and punishment
•  Treating people fairly
•  Satisfying employees needs
•  Setting work related goals
•  Restructuring jobs
•  Base rewards on job performance (Weisner et. al, 2000)
 

It was identified in the NHS's section, where I work, the approach used is Bureaucratic.
 

As discussed in the handouts I've observed that the managers give a lot of significance to the three needs theory(Dr. Elizabeth Achinewhu-Nworgu's handouts) -

•  Need for achievement (nAch)
• Need for power (nPow)
• Need for affiliation (nAff)
 

In our team, the manager is responsible for designating tasks but he gives responsibility and accountability to the staff for the completion of these tasks. The process of creating and designating new tasks is always discussed in team meetings where every member of the team is present and is allowed to contribute. The manager explains to us, the goals we have to achieve, he then hands over the power to the employees to take decisions regarding how they should go about achieving those targets. As a result of such meetings the interpersonal relationships also improve hence satisfying all the three basic criteria.(责任编辑:cinq)



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